COVID, ORDERS, SHIPPING -

COVID-19 AND YOUR ORDER

COVID-19

As the coronavirus continues to have global impact, we wanted to reach out and outline for you how this impacts our shipping timelines and update you on the precautions we are taking to keep our employees and communities as safe as possible. We know that we must be prepared to conduct business in the face of any type of challenge.
 

In-stock orders
On our website www.ferroconcepts.com we hold large amounts of inventory. This means that when a product can be added to your cart it is in stock ready to be ordered. We do not do pre orders or back orders and do not have plans to start any.

Current orders
If you have made an order on our website since March 11th, Please understand the circumstances we are under as a community and we are doing everything we can to maintain our shipping times but please expect delays. We have experienced a higher order volume than usual in the past week and we have our shipping team working extra hours.

Our offices, remote teams, and remote capabilities
We operate in multiple, geographically diverse offices. Over the years, we have trained and encouraged our employees to work from home in the case of sickness or emergency. Taking this approach has allowed us to address connectivity and communication challenges inherent to virtual operations. While unknowns may be inevitable, our team members can perform their roles and functions remotely.

Health and safety
We have communicated health and safety procedures to all employees, and have advised those who are ill or who have family in their homes who are exhibiting any symptoms of respiratory illness not to report to our offices or any client site. If they feel well enough, they may work remotely.

We will follow strict quarantine rules in alignment with CDC guidance for employees who come in contact with someone who has been exposed to or diagnosed with COVID-19.

STAY SAFE - LTTM


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