Return Policy

Ferro Concepts accepts returns on the condition that the item/s still include all of the original packaging, instructions, receipt, and has not been used, damaged, or altered in anyway. Items must be received within 30 days from date of purchase to receive a refund for the order items. Items returned after 30 days and before 60 days are eligible for in store credit only. Shipping costs will not be refunded.  Items must be unused and undamaged. All returns will be carefully inspected before giving a refund, credit or exchange. The customer is responsible for any and all shipping charges. Returns may be subject to a 10% restocking fee after 30 days. Please do not send any items back unless you have contacted a sales representative for an RMA number. Returns are not accepted on sale priced items, custom products or custom colours used on standard products. 


Please e-mail to receive an RMA number and return instructions.