Thank you for visiting and shopping at Ferro Concepts. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
www.ferroconcepts.com ships through USPS and UPS. You can select your choice of shipping method during checkout.
Shipment processing time
All orders are shipped from our warehouse in Ogden, UT, USA and processed within 1-3 business days (weekends are not business days). This means 1-3 days to leave our warehouse, from there your package is out of our hands and will be in transit with the shipment carrier (UPS or USPS). Orders are not shipped or delivered on weekends or holidays.
On occasion, such as during new product drops or holidays (OR CURRENTLY DURING COVID 19), we may experience a high volume of orders and as such shipments may be delayed leaving our warehouse by a few days.
Shipping & Handling Rates
Shipping charges for your order will be calculated and displayed at checkout.
For a shipping estimate please add your desired items to your cart and proceed through checkout. Shipping options will be displayed. As actual shipping charges are frequently updated by the carrier from the initial online estimates, we reserve the right to charge for any additional shipping costs.
Shipment to P.O. boxes or APO/FPO addresses
Ferro Concepts ships to our valued customers at APO/FPO/DPO addresses. Please allow extra time for delivery as a result of these destinations. USPS does not adequately insure value for packages or offer sufficient traceability of packages especially when sent to APO/FP/DPO addresses. Therefore, we cannot be responsible for any lost, stolen or damaged packages when sent using this method.
Shipment confirmation & Order tracking
If you would like the ability to track your order please choose an option that has tracking during checkout.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
If you don't receive the confirmation email, chances are that you inputted your email incorrectly! If an account was created on our site, you will also be able to login to view tracking information as well as account information, address book, and order history.
Once your order leaves our warehouse Ferro Concepts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We're excited to be able to offer International Shipping options to most countries. This is through either UPS or USPS. You can see the list of available countries at checkout. Please note that these packages are large and they are expensive to ship –– you will see the exact amount for shipping and duties at checkout.
We also have a number of Stockists that might be closer to you wherever you are out there.
Customs, Duties and Taxes
Ferro Concepts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Our Return Policy provides detailed information about options and procedures for returning your order.