We stand by the quality of our product. Should a defect in materials or craftsmanship be found we will repair or replace your product free of charge for the lifetime of the product. Normal wear and tear of your product is excluded. Our preference is to always try to reduce our environmental impact where possible by repairing the item as opposed to creating further unnecessary waste.
We will need to see photos of the warranty item and Ferro Concepts™ will review and have final discretion over the outcome.
Please be aware that the customer is responsible for any and all return shipping charges. This guarantee applies to the original purchaser and is non-transferrable. Proof of purchase will be required.
Should you have a warranty issue please send us an email with your name, proof of purchase and pictures of your warranty item to firstname.lastname@example.org and we will be in touch.